The Nissia Experience
The combined talents and knowledge of our small team mean that we are sure that when you choose Nissia and either of our islands you can be sure that you have chosen the perfect combination to deliver the ultimate Greek holiday experience. To be certain, why not give us a call today or drop us an email so we can answer any questions you may have. We love our islands and we love sharing them with regular visitors and first-timers alike…..and once you’ve visited us we are sure you’ll love them too!
Nissia Customer Care
Although at Nissia Holidays we offer an unpackaged service to allow our clients to benefit from the freedom to decide their own travel arrangements we understand that you will still expect the highest levels of service during your stay with us. We are dedicated to ensuring that all of your needs are catered for from the moment you book your accommodation with us, right through the duration of your stay and during your return home. Below is a list of the key features we are dedicated to offering but again if your particular need is not detailed then please get in touch with our UK or Greek offices and we will be happy to help.
UK Based Company
Nissia Holidays is based in the UK and we do not use call centres, so when you contact us you will speak directly with people who can answer your queries straight away.
Priority Booking System
Unlike any other company offering holidays or accommodation on the islands, Nissia Holidays operate a priority booking system for existing clients. This means that if you wish to rebook your accommodation for the following year after your stay then with a simple pre-booking request completed on the island or soon after your return home we can guarantee that the accommodation will be reserved for you.
Nissia Holidays has an office on Rhodes will full time staff who have over 25 years experience dealing with Rhodes Airport and the transfers to and from the islands. This means that any queries that arise on your arrival at the airport are dealt with swiftly to ensure that your experience of the airport & transfer runs as smooth as possible.
Meet & Greet
You will be met at Rhodes Airport by English speaking staff who will remain with your for the duration of your transfer to your island. They will be on hand to deal with any special requests leaving you free to relax into your holiday from the moment you land. Our airport teams continually monitor expected times of arrival so if your independently booked flight is subject to a delay then you can be sure that we will still be there waiting for you when you arrive. They will also make the return transfer with you at the end of your stay so your departure will run as smoothly as your arrival.
Luggage Delivery / Collection Service
Our staff will meet you as you disembark from the ferry and your luggage will be collected and delivered to the closest access point to your accommodation. At the start of your return journey our staff will collect your luggage and deliver it to the harbour side ready to be loaded onto the ferry.
Our clients will be given contact numbers for our staff should you need them during your journey so if any issues arise whilst you are in transit to Rhodes you can speak directly to our team who will do all they can to help.
Overnight Accommodation Assistance
Should you choose to arrive on Rhodes on a Wednesday evening and have decided to transfer to your islands on Thursday then our UK office will happy to book on your behalf overnight accommodation on Rhodes for the Wednesday night and arrange taxi transfers to and from the accommodation.
Welcome Packs & Personal Service
On arrival at your accommodation you will find the Nissia Holidays welcome pack furnished with a few essentials for your first day & night on the island. So instead of rushing off to the shop for those all important tea bags, milk, water & wine you are free to begin enjoying the holiday experience straight away. Throughout your stay with us you will find Meni (on Halki) and Ian (on Tilos) ready to offer you all the assistance & advice you may need.
Medical Emergency Assistance
We of course hope that you will not need to call on this facility but should you need medical assistance during your stay then we are always available to help you get the assistance you need from the medical services on the island as quickly as possible and our Rhodes office will be available should you need treatment from the medical facilities there.
Accommodation Safety Checks
As well as carrying out our own quality checks on all of the accommodation prior to your arrival we insist that all of the properties we offer are maintained to the highest standards.
From the Nissia office on Halki we operate a library service with a great selection of the latest must-read beach books. So if you’ve forgotten to pack your books or have ploughed through them quicker than expected you will be able to find another good page-tuned to get stuck into on the beach or balcony!